top of page

Shipping & Returns

Shipping Policy

  • If your order is placed before 3pm it should be processed and dispatched the same day. We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.

  • Web aim to have your order received as soon as possible!

Return & Exchange Policy


  • We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 15 days from the date of receipt for a refund.

  • How to return: Fill in the form included in the package and return the goods to our address. Please find our return conditions below.

  • It is currently the customer’s responsibility to cover the costs for this unless the return is a result of our error.  

  • It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us. 

  • If you are unable to return your order inside of the 15 day time frame please contact us at

  • Unfortunately at this time we are unable to process exchanges, please process a return for the unwanted item(s) and place a separate order for the new items you wish to receive.

  • You will be notified via email once your returns have been received.

  • You will be notified via a second email once your returns have been processed and a refund has been issued.

  • A refund will be issued in the same form of payment that you originally used.

  • We aim to refund your order as soon as possible once it has been processed. 

  • Please allow up to 5-10 days for refunds, depending on your provider for the refunded amount to be visible in your account. 

  • Once refunded you shall receive a ‘credit memo’ email from us to confirm your refund was processed.


The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as faulty. 

  • We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.

  • Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.


  • All swimwear must be returned unworn, in its zip lock swim bag, with its hygiene strip intact to guarantee a full refund.

  • In the interest of hygiene, we request you wear underwear when trying on your swimwear. 

  • Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted £5 per swim bag not returned to us.


  • All beachwear must be returned in its original condition, unworn with its labels attached.


  • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

  • If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.

bottom of page